Terms & Conditions

 
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
 

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of PT. Legenda Kuliner. The collective work includes works that may be licensed to PT. Legenda Kuliner. Copyright 2013, PT. Legenda Kuliner.ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with PT. Legenda Kuliner or purchasing PT. Legenda Kuliner products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with PT. Legenda Kuliner or to buy PT. Legenda Kuliner products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by PT. Legenda Kuliner. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks

All trademarks, service marks and trade names of PT. Legenda Kuliner used in the site are trademarks or registered trademarks of PT. Legenda Kuliner.


Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, PT. Legenda Kuliner disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement PT. Legenda Kuliner does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. PT. Legenda Kuliner does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. 


Limitation of Liability

PT. Legenda Kuliner shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if PT. Legenda Kuliner has been advised of the possibility of such damages.
 

Typographical Errors

In the event that a PT. Legenda Kuliner product is mistakenly listed at an incorrect price, PT. Legenda Kuliner reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. PT. Legenda Kuliner reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PT. Legenda Kuliner shall issue a credit to your credit card account in the amount of the incorrect price.


Term: Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by PT. Legenda Kuliner without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice

PT. Legenda Kuliner may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to PT. Legenda Kuliner.


Miscellaneous

Your use of this site shall be governed in all respects by the laws Indonesia, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of PT. Legenda Kuliner products) shall be in Indonesia law. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of PT. Legenda Kuliner products) must be commenced within one (1) week after the claim or cause of action arises PT. Legenda Kuliner’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. PT. Legenda Kuliner may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a PT. Legenda Kuliner or other employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer

PT. Legenda Kuliner does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, PT. Legenda Kuliner is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, PT. Legenda Kuliner reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to PT. Legenda Kuliner in its sole discretion.


Indemnification

You agree to indemnify, defend, and hold harmless PT. Legenda Kuliner, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links


In an attempt to provide increased value to our visitors, PT. Legenda Kuliner may link to sites operated by third parties. However, even if the third party is affiliated with PT. Legenda Kuliner, PT. Legenda Kuliner has no control over these linked sites, all of which have separate privacy and data collection practices, independent of PT. Legenda Kuliner. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, PT. Legenda Kuliner seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Refund

  • Refunds may occasionally be offered at the discretion of the management. Refunds are only taken into consideration in circumstances where there is a clear reason to do so, For example technical failure, or situations where you clearly did not receive what you have ordered.

  • All claims for refunds will only be entertained if received in writing at the shop within 24 hours of product receipt.

  • The maximum refund we offer is the value of the cake and delivery. Further compensation is not available.


Internet Sales

  • Internet sales orders can only be confirmed as received once a confirmation email has been received by the customer, and the customer confirms the Sales order to Sugar Galerie Sales.

  • We will not make any deliveries until payment is made and confirmed by us. 

  • Deliveries are not guaranteed. By making a purchase you accept that deliveries cannot always be fulfilled. 

  • No amendments can be made to internet orders once payment has been made.

  • We must be notified of any complaints arising from a fresh cream cake within 24 hours. The cake and any portions need to be returned for testing and further investigation within 24 hours.

  • In the event of a technical failure, website service outage or issues beyond our control, the extent of our liability will be limited to the total amount paid for the cake. Service Outages on our website will not include downtime due to Acts of God, nor outside security breaches.

  • In the event that an incorrect price is charged for an online order due to any technical glitch or error on the online ordering system, PT. Legenda Kuliner reserve the right to charge the correct price. We will make every effort to notify you of this prior to collection.


Cakes

  • Serving portions are estimates only.

  • We do not offer exact dimensions as each cake is hand crafted in freehand. Our cakes are sizeable and carry a great impact. We have never had a customer complaint with regard to cake portions.

  • Some of our cakes do have nuts as an ingredient and there may be nut traces present.

  • Our cakes are made with vegetable fat and contain no animal fat.

  • We do not sell cakes to customers with food allergies. It is the customer's responsibility to notify us in writing on the order form if a food allergy exists.

 
Wedding Cakes. This section applies to shop sales only.

  • You will always be given written order confirmation. Please check it and notify us in writing if anything is not correct.


Cake Storage and Shelf Life

  • All cakes should be stored in a cool dark place on a flat sturdy surface.

  • Only Fresh cream cakes should be stored in a fridge.


Edible Images and Sugar Models

  • Editing and altering images may involve extra charges.

  • We can scan and print any photograph or image. Whenever an image is scanned and printed the quality deteriorates so make sure you give us the best quality pictures you can.

  • If you wish to supply a digital picture, we only accept jpg images.

  • Hand made sugar models to accompany your cake such as flowers, ballet shoes, cars, etc cost extra. These are quoted for separately.


Orders

  • We require 3 working days notice for wedding and custom cakes. Please order as early as you can. Please check your order thoroughly before payment.

  • For bespoke/custom cakes, our decorators can only create the finished article from what they interpret from the wording of your order. It is not possible to create exact specifications when modelling food, just a graphical representation.

  • 24 hours after your cakes has been ordered and paid for, any further alteration will carry a Rp500,000 (five hundred thousand) administration fee

  • Internet orders cannot be altered once payment is made.

  • If an inscription, colour or any other choice is left un-selected on your order then we reserve the right to use our own discretion.


Payment

  • We require a deposit on Custom and Wedding Cakes. 50% is due on order, the balance due prior to delivery / collection.

  • We only accept cash, credit or debit cards. We do not accept cheques.

 

Online payment

  • Non-receipt of a Succesful Transfer Receipt Confirmation authorisation by the customer indicates non-acceptance of order.The order confirmation must be provided when collecting cakes.
  • We take no responsibility for ensuring the authenticity in respect of the bearer of the receipt for collection of the cake.

 

Delivery

  • All cakes are delivered boxed.

  • Delivery charges are quoted separately at the time of order.

  • We deliver within the Metropolitan Jakarta Area, with fees starting from Rp25,000. As of 1st July 2015, delivery to addresses in: Bekasi, Depok and Tangerang will be charged Rp50,000/address, in Cibubur Rp75,000/address and Bogor Rp100,000. 

  • Delivering in Jakarta is very unpredictable due to congestion. All cakes will be delivered on your chosen delivery date.

  • Once the cake has been collected or delivered it is no longer our responsibility.

  • Deliveries are not guaranteed. By making a purchase you accept that deliveries cannot always be fulfilled.

  • The goods will be delivered to you, the buyer, at the address provided by you on the order form

  • The risk in the goods shall pass to you upon such delivery taking place

  • Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused.

  • Notification of a cancellation by PT. Legenda Kuliner to you will be given verbally or via email, no set time scales for notifications are given.

  • We, PT. Legenda Kuliner, shall not be liable to you, the buyer, for short delivery of the goods however caused but will provide you with the outstanding goods as soon as is reasonably practical

 

Cancellation

  • There will be no refund on cakes.

  • Internet orders cannot be cancelled or amended once payment is made.

  • Novelty cakes & Wedding cakes are excluded from the above and carry a seven day cancellation notice period. Notice is required in writing either by email or letter to our head office

 

Complaints

  • All questions or queries related to aesthetics or design must be made immediately at time of collection or delivery. You are required to give us this opportunity and must let us know of the problem upon collection or delivery of the cake.

  • Complaints are very rare and so we take them very seriously. Some complaints may require further investigation and an immediate response may not always be possible. Cakes, or part of cakes, must be returned within 17 hours of collection to ensure we are able to fairly assess the nature of the complaint. The cake must be in a suitable state to enable further investigation, assessment and testing.

 

 Allergen Notice:

*Gluten, Dairy, Lactose & Nuts are present on our  premises. We can however never guarantee 100% non contamination in any of the above as they are present in our bakery. We have taken extra precautionary measures to lessen the chance of cross contamination. All cake & food prices are subject to change at any time. Any advertising including leaflets have the correct price at time of printing and are subject to change at anytime.